Important scheduling information

 Dear Valued Customers,

Due to some emergency repairs that are needed, we will be temporarily relocating Starpups to unit 126. Unit 126 is the 4th door to the left of our current unit which is 134.

Unfortunately, in the temporary unit, we will be unable to process credit card payments and will only be able to accept cash or check payments. We will let you know as soon as possible when we return to our normal unit.

While we are in unit 126, please do not knock on the door if it is locked; this disturbs the dogs. Please call 614-695-5556 to be let inside. In addition, if you own dogs that bark excessively, please be ready to pick them up ASAP so that we do not disturb Massage One More (the business next door) as little as possible.

We apologize in advance for the inconvenience and thank you for your patience during this time.

Thank you,

Starpups 

 WE ARE ACCEPTING NEW CLIENTS WITH BREEDS UNDER 25LBS

The amount of time a service will take is determined at check-in. Please plan for 2-3 hours with Sam and 3-4 hours with Paige or Anthony.
If you're late for your appointment you will have to reschedule and will be Charged a cancellation fee. 

All pups must be picked up within an hour of receiving a call/text that your pup is ready for pick-up, failure to pick up on time will result in a fee.

Check out our descriptions of services Under "Services" to properly schedule your pup. If you have any questions at all please call/text 614-695-5556 and someone will be glad to help.

We only allow ONLINE scheduling up to two months in advance, If you don't see an availability within that window give us a call to schedule by phone or to be added to a cancellation list. 

Some availability is not shown online, you can always call/text to check for possible additional space. 

Cancellation Policy: All appointment cancellations must be made 24 hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a charge to the credit card on file. (see "Policies" for more details)

Late Drop off/Pickup Policy: If you're late for your appointment you will have to reschedule and will be Charged a cancellation fee.  All pups must be picked up within 1 hour of being notified they're ready for pickup unless otherwise agreed upon. (see "Policies" for more details) 

Bath & Brush defined: Ideal for short-haired breeds like labs, Dobermans, Corgis...Bath and brush, nail trim, paw pad shave and brushing
Bath & Tidy up defined: Ideal for dogs that get a haircut such as doodles (of all forms), poodles, Bichons, Schnauzers...(PUPPY'S FIRST PROFESSIONAL GROOMING EXPERIENCE) 

Bath and brush, nail trim, paw pad shave, neat or rounded or clean feet, sanitary trim, & eye/visor trim
Trim up defined: Ideal for dogs with "feathers": such as golden retrievers, Australian Shepherds, Shelties...Bath and brush nail trim, paw pad shave, neat or rounded or clean feet, sanitary trim, eye/visor trim. Trim ears, front legs, belly, chest, butt/back legs, & tail
Haircut defined: Ideal for doodles (of all forms), poodles, Bichons, Schnauzers...Bath and brush, nail trim, paw pad shave, neat or rounded or clean feet, sanitary trim, & eye/visor trim.  All over body shave between the lengths of  1/16” and 1 1/4”, trim ears and tail